Expertly Managed. Better Returns.
Brightstar Hospitality is an award-winning hotel management company, providing full-service management
for branded and independent hotels across the UK since 2012. We deliver expert
support across operations, sales and marketing, revenue, HR, finance and compliance.
IS YOUR HOTEL not performing THE WAY IT SHOULD?
Operations and staffing pulling your attention away from the bigger picture?
OTA commission eating into margins with no clear strategy to reduce it?
Rates that aren't competitive and a comp set that's outperforming you?
Finance, compliance and HR taking time away from growing the business?
No marketing strategy driving direct bookings or reducing OTA dependency?
Managing a hotel profitably is one of the hardest things in business. Operations, staffing, revenue, compliance, marketing - every function demands specialist expertise, and most owners are running all of it without the right team around them. Brightstar is the UK hotel management company built to solve exactly this.
WHAT OUR SERVICES INCLUDE
HOTEL OPERATIONS
End-to-end operational management. Day-to-day standards, staffing, supplier management, service quality and measurable KPI delivery. You stay informed without being in the weeds.
REVENUE MANAGEMENT
Our revenue management team handles pricing strategy, OTA relationships, yield management, channel mix and direct booking growth. We know what it takes to outperform your comp set on RevPAR and ADR.
HR & PEOPLE
Our in-house HR team (CIPD qualified) handles recruitment, retention, performance management and compliance across your property - built around your brand and culture.
SALES & MARKETING
Full commercial strategy - B2B sales, digital marketing, direct booking campaigns, online reputation management and brand partnerships.
FINANCIAL MANAGEMENT
Full-service hotel accountancy via our cloud partner Accummulus Accounting. Timely, accurate financial reporting and cost management for owners and GMs.
COMPLIANCE AND HEALTH & SAFETY
Health and safety compliance through our H&S partner ADL Associates. Legislation, risk assessments and legal compliance - your hotel stays watertight.
PROCUREMENT
Through our partnership with Entegra, Brightstar hotels access nominated supplier lists and group buying power - reducing costs across food, beverage, FF&E and services.
PROPERTY DEVELOPMENT
Feasibility analysis, investment due diligence, refurbishment management and pre-opening planning. We manage the full hotel lifecycle from development to day-to-day operations.
THE PROCESS
WE TALK
Book a free initial consultation with us today.
Tell us about your property, your goals and your current challenges and desired outcomes. No commitment required.
WE ASSESS
We review your property's performance, market position and the revenue opportunity. We will be direct about what is achievable and how we would approach it.
WE MANAGE
Once agreed, Brightstar takes on full management responsibility. We implement strategy, build or develop your team, and start delivering results across every function.
ENQUIRE ABOUT HOTEL MANAGEMENT
Complete the form below and a member of our team will be in touch:
FAQs
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WHAT IS A HOTEL MANAGEMENT COMPANY? |
A hotel management company takes full operational responsibility for running a hotel on behalf of the owner or investor. This typically includes day-to-day operations, staffing, revenue management, sales and marketing, financial reporting, HR and compliance - all managed by a specialist team so the owner can focus on returns rather than operations. |
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WHAT DOES BRIGHTSTAR'S HOTEL MANAGEMENT SERVICE INCLUDE? |
Brightstar provides full-service hotel management covering operations, revenue management, sales and marketing, financial management (via Accummulus Accounting), HR and people, compliance and H&S, procurement (via Entegra) and property development. One partner, every function. |
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HOW MUCH DOES HOTEL MANAGEMENT COST IN THE UK? |
Hotel management fees in the UK typically include a base management fee (usually a percentage of total revenue) and an incentive fee based on performance. Brightstar offers transparent, bespoke fee structures tailored to each property. Contact us for a free initial consultation and fee proposal. |
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CAN I OUTSOURCE THE MANAGEMENT OF MY HOTEL? |
Yes. Third-party hotel management - where an expert company takes on operational responsibility for your property - is widely used by hotel owners, investors, franchisees and developers across the UK. Brightstar specialises in this model, currently operating multiple hotels on behalf of their owners. |
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HOW LONG DOES A HOTEL MANAGEMENT CONTRACT LAST |
Hotel management agreements in the UK typically run for 3–10 years depending on the complexity of the property and the scope of services. Brightstar's contracts are structured to align our performance with the owner's long-term goals. Speak to our team to discuss what is right for your property. |
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WHAT TYPE OF HOTELS DO BRIGHTSTAR MANAGE? |
Brightstar manages independent boutique hotels, branded properties, city-centre hotels, spa and leisure properties, and hotels in administration. We work with individual owners, investors, portfolio holders, developers and more. |