SUSTAINABLE AND RESPONSIBLE BUSINESS DOING well BY DOING right
We manage hotels on behalf of the people who own them. Running them responsibly, for the planet, our people and our communities, is how we protect and grow the value of every asset in our care.
OUR ESG & RESPONSIBLE BUSINESS POLICY
OUR COMMITMENT WHY it MATTERS
We treat ESG as part of a good asset management, not a side project.
Environmental, social and governance (ESG) performance runs through how we operate every hotel. Efficient, well-run and well-governed properties cost less to operate, carry less risk, appeal to guests and staff, and hold their value for the owners who entrust them to us.
Our priorities were set by our leadership team and are reviewed as our programmes and data mature.
OUR PRIORITIES SIX commitments
Six areas, chosen by our leadership team, where a hotel management company can make a real and measurable difference.
CLIMATE ACTION
Cutting the energy use and carbon intensity of the hotels we run, and building efficiency into every refurbishment.
LED lighting and smart building controls across managed properties
Heating, cooling and ventilation upgrades at refurbishment
Working towards a portfolio carbon baseline and reduction target
WASTE & WATER
Designing avoidable waste and water use out of daily operations, from back of house to the guest room.
Removing avoidable single-use plastics from guest areas
Recycling and food-waste programmes in our kitchens
Water-saving fittings and opt-in linen and towel reuse
COMMUNITY
Our hotels are part of the places they sit in. We hire locally and support the communities that host us.
Local recruitment and local suppliers wherever practical
Partnerships with community groups and charities
Support for local causes chosen by hotel teams
WELLBEING
Hospitality is a people business. We look after the health, safety and development of our teams.
Health, safety and wellbeing standards in every hotel
Training and clear routes for career progression
Fair pay and a supportive working environment
INEQUALITY
We want our teams to reflect the communities we serve and everyone to have a fair chance to progress.
Fair, inclusive recruitment and promotion practices
Opportunities for people entering or returning to work
A workplace free from discrimination, backed by policy
GOVERNANCE
Owners trust us with their assets. We earn that trust through honest, transparent and accountable management.
LED lighting and smart building controls across managed properties
Heating, cooling and ventilation upgrades at refurbishment
Working towards a portfolio carbon baseline and reduction target