Our Ethos What we do 

What are your strategic objectives? What are you looking for from a management company? The secret to our success is that we listen, we take the time to understand each business we work with, and we have the tools to turn your offering from good to great. We tailor our services to meet the bespoke needs of each of our hotel owners, building long-term partnerships. 
We will work exclusively for you, the property owner, to protect your interest and to help you to optimise the profitability of your asset. Our promise is to deliver on strategic direction to establish a significant return on your asset. 
Brightstar Hospitality has built strong working relationships with each of our clients – delivering an expert approach that yields unparalleled results, and more importantly, value. 


At Brightstar we will create hospitality feasibility risk analysis, financial forecasting, and investment due diligence. Once complete we will then design a pre-opening/staffing/completion plan. 

Hotel Operations 

Our team’s wealth of experience means that we understand what makes a successful hotel. We know that the perfect formula is based on product, people, management and brand, and it’s that knowledge that gives us the edge when it comes to delivering on our promises. Our operational efforts focus on measurable KPI’s such as revenue performance, profitability and cost management. 

Room Management 

Want to generate more revenue? Effective rooms management is one of the most important tactics to employ if you want to create more income. However, in order to be successful, it requires a high level of operator skill and training. We use external and internal systems to make sure that we maximise the potential of both the room and business, and we review our strategies on an ongoing basis, to guarantee that the return is right for the market. 

Sales & Marketing 

Having a best in class Sales & Marketing team is essential. At Brightstar we have the experience to do what it takes to ensure that your hotel gets the focussed attention required to deliver maximum revenue. Our team will ensure that all our properties are optimised on digital and distribution channels. We also take the stress out of maintaining brand reputation, brand awareness, online queries, offers and events. 


We use best practice financial management tools to ensure that our team is able to provide timely and up to date information about how each of our properties is performing. We offer all of our hotels a full-service accountancy package, which enables general managers as well as our team to work in complete cohesion, and ultimately enhance hotel performance, to ensure we are adaptable to change and are astute with our hotels’ finances 
We have a strategic partnership with Accummulus Accounting who bring the best of cloud-based technology to assist our hotels with the day to day demands of finance. 


Today’s competitive marketplace means that hotels need to be one step ahead when it comes to adhering to legislation and compliance. Our specialist team of internal and external experts are on hand to guide each of our hotels through the maze of red tape. Our Health & Safety advisors- ADL Associates – partner with Brightstar Hospitality to ensure compliance across our hotels. 


People are one of your most valuable assets as a hotel owner. To make sure that our hotels have the most up to date advice, are fully compliant and have a strategy to provide resource for the future, we have inhouse experts as well as partnering with external providers. 


To enable our hotels to benefit from the best market prices, from a list of nominated industry suppliers, and develop a smarter way of buying, we presently partner with Entegra. 

Property Management 

Thinking of building, refurbishing or re-developing your land or property? Our team’s wealth of experience is on hand to offer their expertise and guidance. 
Our in-house team allows us to deliver cost-effective refurbishments that increase property values keeping in mind limited budgets. 

Our Ethos PRESTON 

This derelict three star hotel was purchased by our clients in 2011 on the basis of a business plan formulated prior to acquisition, which provided for a 10 month construction programme to provide a 103 bedroom Holiday Inn Express at a cost in the region of £2.6m. 
Brightstar Hospitality project managed the construction works, which were completed on programme and within budget with the rebranded hotel opening in September 2012, under our management. Some three years later the hotel is trading successfully with occupancy rates in excess of 70% and profits continuing to rise in-line with trading forecasts. 
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